Tuesday, January 13, 2015

Tech Support: Notes from the Battlefield - Part 2

-Fuck It, I'm Done Edition-

So... Part of this job is doing end-user connectivity support.
Someone has a tablet, smartphone or laptop and can't log into the internet because of an authentication issue, and we get a call-out.

In the last few days, there has been some issues on machines where you have to disconnect from the correct network and try to log into the wrong segment, then go back to the right one- THEN you get the log-in screen.
The IT Infrastructure group is working on the problem... I figure it will take them another 6 to 10 days to get back with me, so in the mean time we will do this SSID switcheroo in order to get people working.
(I'm all about expediency. Problem solving. Gettin' it done.)

So... Mr. Samsung Tablet is having an issue getting on line this AM...

I do the network segment swap- connect to the right SSID, then hit his browser to get to the login/portal page...

Know how Chrome has a feature where your most visited sites are displayed as thumbnails on the opening screen?

7 of the 8 thumbnails were porn sites.

I handed his tablet back and went to wash my hands.

Fuck that shit... I'm walking people through the solutions from now on.
I'm not touching their phones, tablets or laptops anymore.



chiefjaybob said...

Did he try to shake your hand after you got it running? .... DID YOU SHAKE IT....???

Jennifer said...


The Big Guy said...

Not only no but hell no.
Seriously- I dropped the tablet like it was on fire.

Ewe-squared. Cubed even.

Angus McThag said...

I wonder how many people reading cleared their histories right after reading this...

Old NFO said...

LOL, I learned 'that' a long time ago!

kx59 said...

Jeez. Any random keyboard has more bacteria on it than most public toilet seats.
I'm not sure what's worse.
Try trouble shooting a user workstation belonging to a known compulsive nose picker.
IT work is so high techy and glamorous and stuff ain't it?