Sitting in 'upscale' diner in Hyde Park, waiting to go look at a shoebox in a retention pond at 10am.
A well-dressed woman is picking up a togo order at the counter...
Looking at her ticket she has a hissy fit that her 2 eggs and turkey sausage to go is $11.
WDW: "When I eat here Delores (another waitress I guess) always rings them up separately so its only $4.00."
Manager explains that although the other waitress was violating restaurant policy, he would make an exeception and ring her up that way, but moving forward they would have to go by SOP.
Woman continues to have a meltdown, customer is always right, such poor customer service, how can you possibly expect to stay in business...yadda yadda yadda.
The dude is a testament to diplomacy and tact- took the entire tirade in stride. Sorry you feel that way, and we do appreciate your business, have a nice day.
I'm wondering if Delores will be getting a talking-to... I know places where she'd be getting her walking papers.
I like to think I'd have voided her charge, grabbed her Styrofoam box and pitched it in the trash and bade her Good Day, Madam. I said Good Day!
But probably not...