The IDS Help Desk, purveyors of fine support for the NBA, NHL, WTT tennis, and scorebugs and a plethora of other stuff... Ron, Jeff, Hector, Bill, Steve, Dave, Chris, Mark, Sam, Lafaro, Sean, Ryan, Jim, Claudia...are among the finest, most competent, and technically capable people that I have ever had the pleasure of working with.
They have many challenges to overcome on a daily basis, consisting of marginal software, a lack of training time, poorly tested systems, overly-high expectations and a lack of capable people in the field to work with.
Miracles performed immediately, the impossible requires 24 hour notice.
Even with some of these issues, the Help Desk guys work diligently to provide support and assistance in the face of impending deadlines and unrelenting pressure from outside influences.
Good work, guys.
(Even though in the heat of the battle I called one of them a ben tian sheng de yi dui rou...Dong ma?)
Famous out-
Those are very kind, and extremely appreciated, words but two burning questions remain as I come to the end of what I feel could easily be the great literary work of our time.... =-)
ReplyDelete1. Did you do the spin work for the Clinton campaign?
2. What did we do to deserve this poetic praise or does my sarcasm radar need new copper-tops? =-P
- (CC)